ZACK’S VR ARENA

1.1 Reservation Requirements

• All VR sessions require a confirmed booking through our website, in person, or by phone.
• Full payment or a deposit may be required at the time of booking (depending on the experience selected).
• Guests must arrive 10 minutes before their scheduled session for check-in and briefing.

1.2 Age Requirements

• Players under 13 must be accompanied by a parent or guardian.
• A parent or guardian must sign a waiver for any participant under 18.

1.3 Group & Party Bookings

• Group events, birthday parties, and private sessions may require:
  • A non-refundable deposit
  • Additional confirmation steps
  • Minimum player counts
• Final headcount may be required 24–48 hours before the event.

2.1 Standard Bookings

• Cancellations made 24 hours or more before the reservation time are eligible for:
  • Full refund or
  • Free reschedule
• Cancellations made less than 24 hours before the reservation time are non-refundable.

2.2 No-Shows

• Guests who do not show up for their scheduled session will be charged the full amount.
• No-shows are not eligible for rescheduling or refunds.

2.3 Late Arrivals

• Sessions start promptly at the scheduled time.
• Late arrivals may lose part of their session time.
• Arrivals more than 15 minutes late may be considered a no-show, depending on staffing and schedule.

2.4 Group & Party Cancellation Rules

• Deposits for group bookings or parties are non-refundable.
• Events canceled 48 hours or more before the start time may reschedule without penalty.
• Events canceled within 48 hours are not eligible for refunds or rescheduling.

If Zack’s VR Arena must cancel or reschedule due to:

• Weather
• Technical issues
• Power outages
• Operational emergencies
• Safety concerns

Guests will receive:

• A full refund or
• A complimentary reschedule

We will contact affected guests via phone or email as soon as possible.

4.1 Payment Methods

We accept:

• Credit and debit cards
• Online payment methods
• In-person payments

4.2 Refund Processing

Approved refunds may take 3–10 business days depending on the bank or payment processor.

4.3 Non-Refundable Items

The following are non-refundable

• Event deposits
• Late cancellations
• No-shows
• Add-ons or consumables once used (bottled drinks, snacks, merchandise, etc.)

Guests may request a schedule change:

• Free of charge if requested 24 hours or more in advance
• Based on availability
• By contacting us via phone, email, or booking system

Requests made less than 24 hours before the session are treated as cancellations.

• Guests feeling sick, dizzy, or unsafe should inform staff immediately.
• If a session is stopped due to illness within the first 10 minutes, staff may offer a partial credit at their discretion.
• Safety rules and waivers must be completed before participation.

For booking support, cancellations, or changes, contact:

Zack’s VR Arena

Seneca, South Carolina

Email: support@zacksvrarena.com

Website: zacksvrarena.com