ZACK’S VR ARENA – PRIVACY POLICY

1.1 Personal Information You Provide

We may collect the following types of personal information when you fill out forms, make bookings, create an account, or contact us:

• Name
• Email address
• Phone number
• Billing information (processed securely through third-party platforms)
• Age or date of birth (for minor consent)
• Emergency contact (optional)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking technologies

This helps us analyze website performance and improve user experience.

1.3 In-Arena Information

When visiting Zack’s VR Arena, we may collect:

• Signed waivers
• VR session bookings
• Safety-related or incident information (if applicable)
• Photos or videos (if you opt in)

We use collected information for:

• Processing bookings and reservations
• Communicating updates, confirmations, or changes
• Improving our website and services
• Ensuring safety and compliance
• Providing customer support
• Marketing (only with consent)
• Compliance with legal obligations

We do not sell or rent your personal data.

We may share information only with:

3.1 Trusted Third Parties

These may include:

• Payment processors (Stripe, PayPal, Shopify Payments, etc.)
• Booking and scheduling platforms
• Email or SMS communication services
• Website hosting services
• Security and safety systems

3.2 Legal or Safety Requirements

We may disclose your information if required by law or if necessary to:

• Protect the safety of guests
• Respond to legal processes
• Prevent fraud or misuse of services

Our website may use cookies to:

• Improve loading speed
• Remember preferences
• Track visitor behavior
• Support analytics tools (e.g., Google Analytics)
• Assist in advertising and retargeting campaigns

You may disable cookies through your browser, but certain features may not function properly.

We implement technical and administrative safeguards to protect your information, including:

• Encrypted payment processing
• Secure hosting environment
• Access controls for sensitive information
• Regular security checks

However, no method of transmission over the internet is fully secure. Use the website at your own discretion.

Zack’s VR Arena does not knowingly collect personal information from children under 13 without parental consent.

All minors must have a parent or legal guardian complete the waiver and booking forms.

If you believe personal data was collected without consent, contact us immediately to remove it.

We retain personal information only as long as necessary for:

• Active bookings
• Legal compliance
• Safety reports
• Financial record-keeping

You may request removal of your data unless retention is legally required.

Depending on your jurisdiction, you may have rights to:

• Access information we hold
• Request corrections
• Request deletion
• Opt out of marketing communications

To request these changes, email us at: support@zacksvrarena.com

With your permission, we may send:

• Promotions
• Special offers
• Event updates
• Arena announcements

You can unsubscribe anytime using the link in the email or by contacting us directly.

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time.

Revisions will be posted on this page with a new “Revision Date.”

Continued use of the website signifies acceptance of updated terms.

For questions, concerns, or privacy requests, contact us at:

Zack’s VR Arena

Seneca, South Carolina

Email: support@zacksvrarena.com

Phone: +1 (864) 973-6868